Energy Exchange | Effective August 24, 2026
Energy Exchange (“Energy Exchange,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through www.energy-xchange.com (the “Website”), our services, and our communications, including SMS/text messaging.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name, telephone number, email address, and mailing or service address;
- Information submitted through website forms or other communications;
- Information related to service requests, appointments, accounts, and customer support; and
- Any other information you choose to provide to us.
2. Information We Do Not Collect for Analytics
Energy Exchange does not use website analytics tools, advertising pixels, or analytics cookies, and we do not intentionally collect or use IP addresses for analytics, profiling, or targeted advertising. Our website hosting or security providers may automatically process limited technical information when necessary to operate, secure, or deliver the Website. Their handling of that information is governed by their own privacy terms and our agreements with them.
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and service requests;
- Provide customer support and schedule, manage, or perform services;
- Send service, appointment, account, and customer-care communications;
- Send SMS/text messages when consent has been provided;
- Maintain business records, resolve disputes, and enforce our agreements;
- Protect the security and integrity of our Website, business, customers, and services; and
- Comply with applicable laws and legal obligations.
4. SMS/Text Messaging
If you provide your mobile telephone number and affirmatively opt in, you consent to receive SMS/text messages from Energy Exchange concerning services, appointments, customer support, account information, and other communications related to your relationship with us. Message frequency may vary. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any goods or services. You may withdraw your consent at any time by replying STOP to a message or by contacting us at 312-888-9466. We will honor reasonable opt-out requests. For assistance, reply HELP or call us at 312-888-9466.
5. Mobile Information and SMS Consent
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers that help us deliver, manage, or support text messages, but only for those limited business purposes and subject to appropriate confidentiality restrictions.
6. How We Disclose Information
We may disclose personal information in the following limited circumstances:
- Service providers: To companies that perform services on our behalf, such as website hosting, communications, customer support, scheduling, or other business operations. They may use information only as needed to provide those services.
- Legal and safety reasons: When required by law, legal process, or government request, or when reasonably necessary to protect the rights, property, security, or safety of Energy Exchange, our customers, or others.
- Business transactions: In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.
- With your direction or consent: When you ask us to disclose information or otherwise authorize the disclosure.
We do not sell or rent personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
You may contact us to ask about, correct, or request deletion of personal information we maintain about you. We may need to verify your identity before completing a request, and certain information may be retained when permitted or required by law. Depending on where you live, you may have additional privacy rights under applicable law. To make a request, call 312-888-9466.
10. Children’s Privacy
The Website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
11. Third-Party Websites
The Website may contain links to websites operated by third parties. Energy Exchange does not control and is not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Your continued use of the Website after an update is subject to the revised policy.
13. Contact Us
If you have questions or requests concerning this Privacy Policy or our privacy practices, contact:
Company: Energy Exchange
Website: https://www.energy-xchange.com
Telephone: 312-888-9466
